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Returns & Refund Policy

At UlinkMarket, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer an easy and straightforward return and exchange process under the following conditions:


Return Eligibility

We accept returns and exchanges if:

  • The item is unused, in its original condition, and the packaging is still intact.

  • Returns are requested within 14 days of receiving your order.

  • You provide a proof of purchase (order confirmation or invoice) to process the return.


Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale.

  • Used or opened personal care products.

  • Customized or made-to-order items.


Exchanges

If you receive a damaged, defective, or incorrect item, we’re happy to help! Please contact us within 7 days of receiving your order, and we’ll arrange for:

  • A replacement, or

  • A full refund.

To expedite the process, please provide photos of the item and its packaging.


Refund Process

Once we receive and inspect your return:

  • Approved returns will be refunded to the original payment method used at checkout.

  • Refunds typically take 5–10 business days to process.

  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged items).


Return Shipping

Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable shipping service to ensure your return is processed smoothly.


Return Address:

UlinkMarket
LQI LIMITED
RM 510, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG


Need Assistance?

If you need help with your return or have any questions, don’t hesitate to contact us at:


Our Return & Refund Process

  • When You Receive the Wrong Product:
    If you receive the wrong item, please contact us immediately. We will arrange a replacement or a full refund.

  • When You Change Your Mind:
    If you simply change your mind, you can return the item within the specified timeframe, as long as it’s unused and in its original condition.

  • Refunds for Lost Packages:
    If your package is lost during transit, we will issue a refund or send a replacement, depending on the situation.

  • Refunds for Damaged Products:
    If the product arrives damaged, we’ll offer either a full refund or a replacement, whichever you prefer.


Shop with Confidence

We strive to make the returns, exchanges, and refund process as smooth as possible, ensuring your experience with us is always hassle-free.